Privacy Policy

Your privacy is important to us. This policy explains how Ingenuity Info collects, uses, and protects your personal information in compliance with applicable data protection laws.

Committed to Protecting Your Privacy

Transparent data practices • Secure handling • Your rights protected

Last Updated: January 1, 2024

Privacy Policy Overview

Ingenuity Info ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Key Points

  • We collect information to provide better ERP services and solutions
  • Your data is protected with industry-standard security measures
  • We comply with Indian data protection laws and international standards
  • You have rights regarding your personal information
  • We are transparent about our data practices

Scope of This Policy

This policy applies to all information collected through our website, mobile applications, ERP services, customer support, and any related services, sales, marketing, or events.

Legal Compliance

This Privacy Policy is designed to comply with:

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • General Data Protection Regulation (GDPR) for international clients
  • Other applicable data protection laws and regulations

Information We Collect

We collect information in several ways when you interact with our services:

Personal Information

  • Name and contact details
  • Email address and phone number
  • Company information
  • Job title and role
  • Billing and payment information

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system
  • Website usage data
  • Login credentials

Business Information

  • Project requirements
  • Business processes
  • System configurations
  • Usage patterns
  • Support communications

Communication Data

  • Email communications
  • Chat messages
  • Support tickets
  • Meeting recordings (with consent)
  • Feedback and surveys

Methods of Collection

Direct Collection

Information you provide directly through forms, registrations, communications, or service requests.

Automatic Collection

Information collected automatically through cookies, analytics tools, and website interactions.

Third-Party Sources

Information received from business partners, referrals, or public sources with proper consent.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Providing ERP implementation and customization services
  • Delivering technical support and maintenance
  • Processing transactions and managing accounts
  • Communicating about projects and services
  • Managing user access and authentication

Business Operations

  • Improving our services and developing new features
  • Conducting market research and analysis
  • Managing business relationships
  • Compliance with legal obligations
  • Protecting against fraud and security threats

Marketing and Communication

  • Sending service updates and newsletters (with consent)
  • Providing information about new services
  • Responding to inquiries and requests
  • Conducting customer satisfaction surveys

Legal Basis for Processing

We process personal data based on: contract performance, legitimate business interests, legal compliance, vital interests protection, and your explicit consent where required.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure services
  • Payment processing
  • Email and communication services
  • Analytics and monitoring tools
  • Technical support and maintenance

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure user safety and security
  • Investigate fraud or security issues
  • Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction, subject to confidentiality agreements.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Advanced encryption for data at rest
  • Secure cloud infrastructure with regular backups
  • Multi-factor authentication
  • Regular security monitoring and testing
  • Intrusion detection and prevention systems

Administrative Safeguards

  • Access controls and user authentication
  • Employee training on data protection
  • Regular security audits and assessments
  • Incident response procedures
  • Data minimization practices

Physical Safeguards

  • Secure office facilities with access controls
  • Protected server locations
  • Secure disposal of physical media
  • Environmental controls and monitoring

Security Incident Response

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovery.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

Retention Periods

  • Client Data: During active relationship plus 7 years for legal compliance
  • Project Information: 5 years after project completion
  • Support Communications: 3 years from last interaction
  • Marketing Data: Until consent is withdrawn or 2 years of inactivity
  • Website Analytics: 26 months from collection
  • Financial Records: 7 years as required by Indian tax laws

Secure Deletion

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods to ensure data cannot be recovered.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Portability

Request transfer of your data to another service provider.

Right to Object

Object to processing of your data for certain purposes.

Right to Restrict Processing

Request limitation of how we process your data.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used for advertising purposes (with consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

Our website and services may integrate with third-party services:

Common Third-Party Services

  • Google Analytics for website analytics
  • Payment processors for billing
  • Cloud service providers for hosting
  • Email service providers for communications
  • Social media platforms for marketing

These services have their own privacy policies, and we encourage you to review them.

International Data Transfers

As we serve clients globally, your data may be transferred to and processed in countries other than India. We ensure adequate protection through:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for certain countries
  • Certification schemes and codes of conduct
  • Your explicit consent where required

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • Update the "Last Modified" date
  • Notify you of significant changes via email or website notice
  • Obtain consent for material changes where required

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure services
  • Payment processing
  • Email and communication services
  • Analytics and monitoring tools
  • Technical support and maintenance

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure user safety and security
  • Investigate fraud or security issues
  • Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction, subject to confidentiality agreements.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Advanced encryption for data at rest
  • Secure cloud infrastructure with regular backups
  • Multi-factor authentication
  • Regular security monitoring and testing
  • Intrusion detection and prevention systems

Administrative Safeguards

  • Access controls and user authentication
  • Employee training on data protection
  • Regular security audits and assessments
  • Incident response procedures
  • Data minimization practices

Physical Safeguards

  • Secure office facilities with access controls
  • Protected server locations
  • Secure disposal of physical media
  • Environmental controls and monitoring

Security Incident Response

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovery.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

Retention Periods

  • Client Data: During active relationship plus 7 years for legal compliance
  • Project Information: 5 years after project completion
  • Support Communications: 3 years from last interaction
  • Marketing Data: Until consent is withdrawn or 2 years of inactivity
  • Website Analytics: 26 months from collection
  • Financial Records: 7 years as required by Indian tax laws

Secure Deletion

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods to ensure data cannot be recovered.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used for advertising purposes (with consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Cookie Consent

We obtain your consent before using non-essential cookies. You can withdraw consent at any time through your browser settings or by contacting us.

Third-Party Services

Our website and services may integrate with third-party services:

Common Third-Party Services

  • Google Analytics for website analytics
  • Payment processors for billing
  • Cloud service providers for hosting
  • Email service providers for communications
  • Social media platforms for marketing

These services have their own privacy policies, and we encourage you to review them.

Third-Party Responsibility

While we carefully select our service providers, we are not responsible for their privacy practices. Please review their policies independently.

International Data Transfers

As we serve clients globally, your data may be transferred to and processed in countries other than India. We ensure adequate protection through:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for certain countries
  • Certification schemes and codes of conduct
  • Your explicit consent where required

Data Protection Measures

Cross-Border Security

We implement additional security measures for international transfers, including encryption and access controls.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove such information.

Age Verification

We may implement age verification measures where appropriate to ensure compliance with children's privacy regulations.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • Update the "Last Modified" date
  • Notify you of significant changes via email or website notice
  • Obtain consent for material changes where required

Notification Methods

How We Notify You

For significant changes, we will provide at least 30 days' notice through email, website banners, or direct communication.

Version History

We maintain a record of policy changes to ensure transparency. Previous versions may be available upon request.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Contact

Company: Ingenuity Info

Email: [email protected]

Phone: +91-8866582212

Address: Bhavnagar, Gujarat, India

Grievance Officer

Name: Data Protection Officer

Email: [email protected]

Response Time: Within 30 days of receiving a complaint

Alternative Contact Methods

WhatsApp: +91-8866582212

Website: Contact Form